Troubleshooting

The app can't find my tracker.

Tap the logo three times to wake it, or plug it in. Check Bluetooth is on and keep it within a metre of your phone. Then run setup again from Settings → Tracker.

The rep count is off.

On the set result, tap − or + and confirm.

It dropped out mid-set.

The app keeps the reps it counted and flags the set. Add any missing reps by hand.

It rocks or slides on the stack.

Take it off and try another spot on the top plate. If nowhere is firm, don't use it on that machine.

An update didn't finish.

Email support@nomae.com.au and we'll sort it out.

Something else is wrong.

Email support@nomae.com.au with your order number and what's happening.

Returns

You've got 30 days from delivery to send it back, and Australian Consumer Law guarantees apply on top. Returns and refunds